Billing

The Billing process of Your Moving Company is easy. Charging time starts when our staff reaches your location. The cost of the first hour is fixed and after that time is billed in half hour increments, rounded up to the nearest half-hour. If you are hiring us during the start or end of the month, there is a four-hour minimum rate, and this will be clearly shown on your estimated cost.

Gratuities are not included but appreciated and can be paid in-cash or attached to the final bill.

Upon job completion, clients must make a payment on-site. We accept cash, debit card, Visa or Mastercard. After the payment has been processed, you will be given the receipt via email.

For jobs of over three hours, the workers may take ten minutes paid break, and for tasks of five hours, the crew will take half an hour of unpaid break.

We do our best to make a move on time. However, estimates provided by our coordinators are subject to change.

Bookings

Once our team accepts an estimated fee, a coordinator will be in touch with you to provide you assistance in the next phases of the move. We will visit your location (based on the size of your move) to finalize the estimate.

A non-refundable deposit is required for securing your bookings. Upon confirmation, you will receive an email which will state that your booking is complete.

Cancellation Policy

In case you need to cancel a booking, you will lose the deposits. All the deposits are non-refundable.

If you want to reschedule your move, you have to inform us with a notice period of 14 days, and the alternate date is subject to availability. In the event, if the job can’t be rescheduled, the customer will lose the deposits.

Also, the customers are requested to book the substitute date within five days after the cancellation. Any postponed jobs will incur a $35 administrative fee.

Protection Plans

It is the responsibility of the customer to decide on the level of coverage for the job (Basic protection or Replacement Value Protection). Any damage or loss of item(s) must be submitted within seven days. Also, note that pictures from multiple angles will be needed to process any claim.

Client Responsibility

The customers’ responsibility is to give every detail regarding the job. It comprises of an accurate list of belongings & furniture to be relocated, the right information about the stairs and elevators. It includes how to access the location upon arrival, such as waiting for keys, etc. to ensure our team’s safety. If there is any information hidden, You Moving Company has the right to provide you with additional workers if required or extend the job for several days. We will charge a three-hour minimum fee for each additional crew member.

Elevators

The client is responsible for booking elevators and/or loading bays that the move requires. Failure to do so may add time to the job.

Disassembly And Reassembly

If you have furniture that needs disassembling and reassembling during the move, it is your responsibility to inform Your Moving Company before the move.

What We Do Not Move

Your Moving Company does not move any hazardous item (comprising propane gas tanks, paints, aerosols, acid, etc.), people, and pets. However, we are renowned movers and have the right technology to move speciality items like safes, pianos, pool tables, and much more.

Health and Security

If our moving crew encounters any parasitic insects, such as bed bugs, cockroaches, etc. at the original place, destination, or any additional locations, the client will be responsible for that. The extra amount will be charged for cleaning, washing, sanitizing, or replacing the equipment.

Your Moving Company has the right to cancel the shift if the location is unclean or if our team encounters parasitic insects.